Policies

  • Can I walk-in or do I need a reservation?
    We love walk-ins, however, if you make a reservation, we can guarantee that you will be treated on time. As you can imagine, we’re very popular, so sometimes there are no times free for casual walk-ins. close x
  • Oops, I forgot to cancel my reservation. Do I get penalized for this?
    You will receive a courtesy call the 1st time you miss your reservation. On your 2nd missed reservation you'll be notified about our No Show policy. Guests with 3 or more no-shows in a 6-month period may be restricted from booking reservations over the phone and be placed as a “walk in only” guest, meaning they need to book their reservation directly at the store when they're ready to be serviced. We'd prefer for all guests to have the opportunity to book over the phone and ask that you call, even at the last minute, to cancel a reservation. close x
  • Oh no, I'm running fashionably late for my reservation. Will you still take me?
    We have a 10-minute late policy. If you are more than 9 minutes late for your reservation, you will be marked as a no-show and we may have to reschedule all or part of your services. We ask that you call and let us know when you are running late so we can best accommodate you. close x
  • Tell me about your late policy?
    We pride ourselves on running on time. And we know there may be times when guests are running late. That's why we have our late policy. We do this so our wax specialists can stay on schedule while offering a luxurious wax experience. If you are more than 9 minutes late for your reservation, at the 10-minute mark, you will be marked as a no-show and we may have to reschedule all or part of your services. We ask that you call and let us know when you are running late so we can best accommodate you. xo close x
  • Waxing Services Refunds
    We offer a 5-day performance policy on all waxing services. If we failed to remove all unwanted hair while performing a service for a guest, we will gladly touch up the originally serviced area, at the original store of service, within 5 calendar days of the original service date, at no charge. close x
  • Gift Cards

    European Wax Center Gift Card Terms and Conditions

    General Terms.  European Wax Center gift cards ("European Wax Center Gift Cards") are made available by EWC Franchise, LLC and its affiliates (collectively referred to in these European Wax Center Gift Card Terms and Conditions as “we”, “us”, “European Wax Center”) to participating European Wax Center locations and at other select locations that we approve from time to time (“Authorized Providers”). We are providing these European Wax Center Gift Card Terms and Conditions ("Terms and Conditions") to govern the use of all such European Wax Center Gift Cards.  These Terms and Conditions are in addition to the Terms of Use and Privacy Policy applicable to this waxcenter.com website, currently located at Terms and Conditions.  European Wax Center® is a registered trademark of EWC P&T, LLC. 

    Nonreturnable; not for resale. Notwithstanding anything contained in these Terms and Conditions to the contrary, European Wax Center Gift Cards are not returnable or refundable for cash except in states where required by law. Resale of European Wax Center Gift Cards is strictly prohibited.

    Redemption.  European Wax Center Gift Cards can be used at most European Wax Center locations throughout the U.S. However, we do not guarantee participation by all European Wax Center franchise locations. European Wax Center franchise locations are independently owned and operated businesses, and therefore we shall not be responsible for the acts or omissions of any European Wax Center franchisee in the sale or acceptance of European Wax Center Gift Cards.

    If your order total is more than the European Wax Center Gift Card amount, the remaining balance must be paid with cash, credit card or other acceptable form of payment. Sales tax, where applicable, will be applied at the time of redemption. If you return a product originally purchased with a European Wax Center Gift Card, any refund will be returned in the form of a European Wax Center Gift Card.

    Fraud.  European Wax Center and its Authorized Providers reserve the right to refuse, cancel or hold for review gift cards for suspected fraud, for cards mistakenly issued in an incorrect denomination, or for other violations of these Terms and Conditions.

    Not for promotional or other commercial use. European Wax Center Gift Cards are available at participating European Wax Center® locations and at other select locations that we approve from time to time. European Wax Center® gift cards may be used as personal or business gifts, but may not be acquired, re-sold, or otherwise used for any commercial purposes, including, in connection with any marketing, advertising, or other promotional activities (including without limitation via websites, Internet advertisements, email, telemarketing, direct mail, newspaper and magazine advertisements, radio and television broadcasts, secondary market sales) unless you obtain our prior written approval. If you are interested in using the European Wax Center Gift Cards for any commercial or other promotional purpose, please contact our guest service team by e-mail at guestservices@waxcenter.com, or by telephone at 1-866-439-6200, Monday-Friday, 9:00 a.m. - 6 p.m (ET).

    Limitations on Purchases.  European Wax Center Gift Cards can be purchased in any amount between $10 and $2,000 at participating European Wax Center locations. No person may purchase more than $10,000 worth of European Wax Center Gift Cards within the same calendar day.  

    No affiliation with European Wax Center. Use of European Wax Center's name, logo, trade dress (including any image/likeness of the cards) or trademarks (or those of any of its affiliates) in connection with the purchase or use of European Wax Center Gift Cards is strictly prohibited. Furthermore, the use of European Wax Center Gift Cards in any manner that states or implies that any person, website, business, product or service is endorsed or sponsored by, or otherwise affiliated with, European Wax Center is prohibited.

    Compliance with laws. By purchasing European Wax Center Gift Cards, you are certifying and representing to European Wax Center that the activities in connection with which the European Wax Center Gift Cards will be used will comply with these Terms and Conditions and all applicable laws, rules and regulations, and that the European Wax Center Gift Cards will not be used in any manner that is misleading, deceptive, unfair or otherwise harmful to consumers or European Wax Center. In addition, you agree to defend and indemnify European Wax Center from and against any claims, expenses or liabilities made against or incurred by any of them in connection with your use of the European Wax Center Gift Cards or violation of any of these Terms and Conditions.

    Lost, Damaged or Stolen Gift Card. If your European Wax Center Gift Card is damaged, lost or stolen, immediately contact European Wax Center guest services by telephone at 1-866-439-6200 or by e-mail at guestservices@waxcenter.com. Your European Wax Center Gift Card will be canceled and you will be issued a new card with the then remaining balance, provided that you provide proof of purchase or other comparable verification deemed sufficient in our discretion. Neither we nor any European Wax Center corporate or franchise location or other Authorized Provider, nor any of the foregoing’s subsidiaries or affiliates, shall have liability to you for lost, damaged or stolen European Wax Center Gift Cards.

    Consolidating European Wax Center Gift Cards. If you have two or more European Wax Center Gift Cards, we may allow you to consolidate them by using them to purchase one new European Wax Center Gift Card that has a balance equal to the sum total of the European Wax Center Gift Cards you currently have.

    European Wax Center Gift Card Balance is an Estimate. Balances provided as a result of any balance inquiries are estimates only. In most cases, the balance is adjusted immediately when you make a purchase using a European Wax Center Gift Card, but there may be occasions when the updated balance is delayed for a period of time.

    European Wax Center Gift Cards Do Not Expire and are not subject to fees. European Wax Center Gift Cards never expire and are not subject to any fees.

    Governing Law. When you purchase, receive, or redeem a European Wax Center Gift Card, you agree that the laws of the State of Florida shall govern these Terms and Conditions, without regard to principles of conflict of laws.

    No Reloading of European Wax Center Gift Cards.  European Wax Center Gift Cards are not reloadable.

    Updates to Terms and Conditions; Acceptance.

    These European Wax Center Gift Card Terms and Conditions were last updated on October 21st, 2015. European Wax Center may update these Terms and Conditions at any time. We recommend that you check these Terms and Conditions periodically for changes. The purchase, acceptance, or use of a European Wax Center Gift Card constitutes acceptance of these Terms and Conditions.

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  • Unlimited Wax Pass

    30-Day Cancellation Policy

    Should you decide to cancel your Wax Pass within 30 days, European Wax Center® will charge you full price for the visits you already used and issue a refund for any remaining balance due.

    After 30-Day Cancellation Policy

    Should you decide to cancel your Wax Pass after 30 days, there is a $25 cancellation fee. European Wax Center® will charge you full price for the visits you already used and issue a store credit for any remaining balance due.

    Transfer Policy

    Should you decide to transfer your package from one service to another, European Wax Center® will charge you full price for the visits you already used and apply any remaining balance due toward your new Wax Pass purchase. We do not charge a fee for transferring a Wax Pass.

    NOTE: Wax Pass may not be transferred from one guest to another. Wax Pass redeemed in Manhattan, NY that were purchased outside of Manhattan, NY may be subject to a surcharge at check-out.

    Cancellation Form

    Please complete this form to request a cancellation.

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  • Pre-Paid Wax Pass

    30-Day Cancellation Policy

    Should you decide to cancel your Wax Pass within 30 days, European Wax Center® will charge you full price for the visits you already used and issue a refund for any remaining balance due.

    After 30-Day Cancellation Policy

    Should you decide to cancel your Wax Pass after 30 days, there is a $25 cancellation fee. European Wax Center® will charge you full price for the visits you already used and issue a store credit for any remaining balance due.

    Transfer Policy

    Should you decide to transfer your package from one service to another, European Wax Center® will charge you full price for the visits you already used and apply any remaining balance due toward your new Wax Pass purchase. We do not charge a fee for transferring a Wax Pass.

    NOTE: Wax Pass may not be transferred from one guest to another.

    Cancellation Form

    Please complete this form to request a cancellation.

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  • Products
    You may receive a full refund from the original store of purchase for any products returned with an original receipt within 30 days. To be eligible for return, each product must be in new, unused condition with an unbroken seal and unopened packaging. close x

Got a question? There's nothing we won't answer. After all, we are the waxperts!

Simply email us or a wax specialist and we'll get back to you very soon.